Refund Policy

General approach

Refund eligibility depends on the reason for the request, how much data has been consumed, and how quickly the issue is reported.

Requests we consider

• Service issues attributable to Helix that materially affect your usage.
• Billing errors reported within a reasonable time.

Requests we typically decline

• Data that has already been consumed under normal service conditions.
• Access issues caused by the target website, your local environment, or violations of the Acceptable Use Policy.

How to request a refund

Contact hello@helixproxies.com with your account email, plan, and a description of the issue.